Our Returns Policy
As we strive for an excellent customer experience, all orders are processed promptly. Orders received before 10:00 am are processed and packed on the same working day for delivery. Please contact us immediately if you would like to cancel your order. We are unable to accept any cancellations once the order has been finalised.
We want all our customers to be happy with their purchases. We accept returns in the event that:
- The wrong item has been sent;
- The condition of the book does not match the condition stated.
For more information on the condition of our books, please consult our Book Conditions Guide.
Please email us, stating your reason for returning the item(s), within 14 days of receiving your order. However, the shipping cost will only be refunded in the event that an oversight or error has been made by us.
In the event that purchases cannot be delivered and/or are unclaimed from courier agencies, and the item is returned to My Children’s Books, the customer shall bear the additional shipment charges.